Question

Mark you brainliest if you answer this ;)..

Give five (5) causes of service failures then explain each in your own words.

Answer 1

Answer:

7 Reasons that a Company May Fail at Service :

• They don't define customer service goals.

• They put good people in the wrong jobs.

• They don't provide proper training.

• They treat customer service like a department.

• They treat employees one way and expect them to treat customers a different way.

• They are hard to find.

• They ignore customers on social media.

Explanation:

I think my words would help.

Thank you.