mark you brainliest if you answer this ;)
Q:
just go on 2 and 3
1. What do you know about hospitality? how do you describe quality service?
2. List the significant events and the moments of truth that you have experienced.
3. how do they relate to managing the guest experience in hospitality organization?
Answers
Answer: 1. Service quality in the hospitality industry becomes one of the most
important factors for gaining a sustainable competitive advantage
and customers’ confidence in the highly competitive marketplace,
and therefore service quality can give the hospitality industry a great
chance to create competitive differentiation for organisations
2.A Moment of Truth (MoT) is a touchpoint between the customer and the company. These moments are very crucial for customer experience. In an ideal case, positive MoTs can leave a lasting impression. ... Customers experience them and create memories based on them.
3.Personalize, personalize, personalize.
Reach out with post-booking communication.
Offer freebies and complimentary services.
Implement in-room technology.
Be proactive.
Reward repeat guests.