Question

mention any two factors responsible for causing internal behaviour during communication​

Answer 1

Answer:

The internal barriers are the mental/psychological blocks that preoccupy the innermost thoughts and obstruct active listening. Such internal barriers are caused due to illness (both physical and mental) anger, prejudice, bias, mental detouring, daydreaming, distraction, fear, lack of confidence, and nervousness.

Answer 2

Actually there are 3 factors, according to your question we can see 2 factors!

• Semantic Barriers are those which arises when same words are understood differently by different people in the organisation which arises due to different level of understanding of employees.
• Organisational factors are related to organisational structure, authority and responsibility relationship, rules and regulations may act as barriers to effective communication.

More information:

• Personal Barriers are certain personal factors of sender and receiver may influence the free flow of information in the organisation.