mention the notion of consumer function
Answers
A consumer is a person who buys goods and services for consumption.
The various duties of a consumer are as follows:
1.Consumers must know rights and should exercise them.
2.Consumer should try and assess the quality of the products they intend to buy. They should ask retailers to what extent guarantees that come with the products and services are actually enforceable. They should preferably purchase products bearing quality mark such as ISI and Agmark.
3.They must insist for a cash memo, duly signed , stamped, dated by the retailer. The same goes for the warranty or guarantee card.
4.Consumer should form consumer awareness organisations which can be given representation in various committees formed by the government in matters relating to consumers.
5.Consumers must make complaint giving details of the genuine grievances. Even if the value of goods involved in the Complaints is small,the impact of complaints about defective goods or services will be substantial.
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