method is used in those organistion which produce according to the requirements and specification of the consumer
Answers
Explanation:
(QFD)
The average consumer today has a multitude of options available to select from for similar products and services. Most consumers make their selection based upon a general perception of quality or value. Consumers typically want “the most bang for their buck”. In order to remain competitive, organizations must determine what is driving the consumer’s perception of value or quality in a product or service. They must define which characteristics of the products such as reliability, styling or performance form the customer’s perception of quality and value. Many successful organizations gather and integrate the Voice of the Customer (VOC) into the design and manufacture of their products. They actively design quality and customer perceived value into their products and services. These companies are utilizing a structured process to define their customer’s wants and needs and transforming them into specific product designs and process plans to produce products that satisfy the customer’s needs. The process or tool they are using is called Quality Function Deployment (QFD).
What is Quality Function Deployment (QFD)
Quality Function Deployment (QFD) is a process and set of tools used to effectively define customer requirements and convert them into detailed engineering specifications and plans to produce the products that fulfill those requirements. QFD is used to translate customer requirements (or VOC) into measureable design targets and drive them from the assembly level down through the sub-assembly, component and production process levels. QFD methodology provides a defined set of matrices utilized to facilitate this progression.
QFD was first developed in Japan by Yoji Akao in the late 1960s while working for Mitsubishi’s shipyard. It was later adopted by other companies including Toyota and its supply chain. In the early 1980s, QFD was introduced in the United States mainly by the big three automotive companies and a few electronics manufacturers. Acceptance and growth of the use of QFD in the US was initially rather slow but has since gained popularity and is currently being used in manufacturing, healthcare and service organizations.
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