Question

Module 2: Interpersonal Communication
Learner's Handbook
- Key Topics and Learning Points
1. Non-verbal communication
2. Effective speaking skills & strategies
3. Effective listening skills & strategies
* Examples of effective listening skills include: using appropriate body language to show
you are listening; listening to the speaker without interrupting; asking questions for
clarification when you do not understand something, being aware of your own attitude
and avoid being judgmental
* Non-verbal communication affects how people perceive or understand each other.
Example: not making eye contact, looking down, might be perceived as somebody not
being confident or honest.
* When giving or receiving instructions on performing a task it is important to give clear,
detailed instructions and to ask questions for clarification to make sure you have
understood the instructions.
Communication is a two way process where you need to speak and listen well and ask for
clarification when necessary. Speak with a clear, understandable and convincing voice.
message
Sender
Receiver
feedback
Activity 1: Introductory Activity & Learner's Reflection
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Page 5
Life Skills for Self-Directed Learning | USAID Opportunity 2.0 Program/ Philippines​

Answer 1

Answer:

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