Question

Mohit purchased a smart phone for ₹30,000 from a mobile phone seller on his verbal commitment that the smart phone will be replaced in case of any defect, within a span of six months. The phone started creating technical issues in spite of proper maintenance and upkeep of the phone. The seller denied taking any action on the complaint made by Mohit.

Name the redressal agency under the Consumer protection Act where Mohit can file his complaint.

Answer 1

the redressal agency under the Consumer protection Act where Mohit can file his complaint is RTI

Answer 2

RTI is the redressal agency under the Consumer protection Act where Mohit can file his complaint.

The NCDRC (National Consumer Disputes Redressal Commission) had told that the RTI (Right to Information) applicants looking for the details from any public heads are not the consumers according to the Consumer Act.  

Also, every RTI application as well as grievances or redressal if have to deal according to RTI Act.