Monthly Customer Service (CS) Metrics
CS Job
Month Calls/Hr Score
Esc.
1 14,528 85% |80 9%
Sat.
Res.
82%
2
14,173
|92%
180
110%
189%
3
13,994
84%
183
12%
|81%
14
12,188
192%
184
13%
189%
15
11,220
86%
186
19%
83%
6
10,823
|93%
196
7%
90%
*Monthly Goals:
Calls per Hour (Calls/Hr) >= 13000;
Customer Service (CS) Score >= 84%;
Job Satisfaction (Job Sat.) >= 82;
Escalations (Esc.) <=10%;
Resolutions (Res.) >= 95%
N
Which two metrics appear to be related?
Calls/Hr & Job Sat.
Calls/Hr & Esc.
CS Score & Esc.
CS Score & Res.
Job Sat. & Res.
Answers
Answer:
Monthly Customer Service (CS) Metrics
CS Job
Month Calls/Hr Score
Esc.
1 14,528 85% |80 9%
Sat.
Res.
82%
2
14,173
|92%
180
110%
189%
3
13,994
84%
183
12%
|81%
14
12,188
192%
184
13%
189%
15,,,,,,
thnx,,,,,,,,,,,,,
Answer:
Job Satisfaction & CS scores
Step-by-step explanation:
Job satisfaction is a measure of an hand's delectation with their job, the feeling of enjoyment or fulfillment that a person derives from their job. It's measured in behavioral, cognitive and affective factors.
CS- SCORE achieves this effectiveness by incorporating( 1) a heuristicpre-filtering medium and( 2) a directed- mapping approach that utilizes a new sequence composition metric( cs- score). CS- SCORE is anticipated to be a handy'pre-processing' mileage for experimenters assaying metagenomic datasets.
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