Mr. Ajay wants to purchase new printers for the organization as the current printers are
outdated and the cost per print is high. Whenever the printers stop working the service
provided from the company is very poor. It takes them seven days to resolve minor
issues. This is affecting the productivity of people. There are seven departments and
all the departments’ printer need to be replaced. Explain the decision making process
that Ajay should follow for purchase of best printers for the organization.
Answers
To decide what kind of printer Mr. Ajay should buy for his organization, it is suggested to go through the decision making process,
Identify the problem: Problems in the given case are in poor performance of the printer, increased printing costs and delays of employees due to faulty printers. Apart from this, bad client services where the printers were purchased by the organization is also a serious concern.
- Develop alternative solutions: Optional options can be developed to select alternative printers to include employees.
- Evaluate options: According to the criteria, evaluate each of the alternate solutions identified in step number. 2. After the sale, the norms may be better, customer services, cheap printers cost, cheap printing costs, quality of printing etc.
- Select the best solution: After evaluating options, select the option that meets the maximum requirements or meets the criteria.
- Apply decision: An order can be placed with the supplier of the desired printer.
- Follow-up: After purchasing, the printers can be monitored to monitor the performance of whether the solution chosen is actually meeting all the criteria developed in step 3.
As the problems regarding to printers is affecting Mr. Ajay a lot, he must buy printers from a reputed company and should use it regularly using the best cartridge.
The printer should not get dried and it should be cleaned regularly from inside and outside.