Mr Kunal Gandhi is Manager Operations at ABX Corporations that deals in online training courses. Once a trainer comes to Mr Gandhi complaining that his computer is neither connected with LAN, nor is having its key board functioning well. As an action, Mr Gandhi calls a hardware specialist to fix the problem. The specialist being busy, asks for a 24 hr duration to come to the office. Mr Gandhi then tells the person to
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see if the cables are fitted correctly. The trainer replies in affirmation. Mr Gandhi then helplessly asked him to wait till the specialist came. The next afternoon, when the specialist came to rectify the things, the project that the trainer was working on, had already got 10 hours late. Fuming at the trainer, he came back to the manger shouting that the data cables were fitted in wrong sockets so as to result in the problem. a) What do you think were the key functions where the Operations Manager failed to perform? b) In the case given in Qs 9, do you think that the Operations Manager was doing justice to his role? Explain your answer with reasons
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Explanation wait a minute that time cables of internet are available
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Mr Kunal Gandhi is Manager Operations at ABX Corporations that deals in online training courses. Once a trainer comes to Mr Gandhi complaining that his computer is neither connected with LAN, nor is having its key
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