Mr. Lobo purchases a T.V. of branded company from a famous shop. The
developed a fault during the guarantee period. He didn't get a satisfactory
reply when complaint was lodged to the company? What suggestions would
you give to Mr. Lobo in this situation?
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Answered by
18
Lodging a complaint in the Consumer Forum under 'Consumer Protection Act, 2019.'
Explanation:
As per the given situation, Mr. Lobo purchased a television that developed a fault within the guarantee period, and despite filing a complaint to the company, he didn't get the desired response.
In the given situation, Mr. Lobo must file a case in the consumer forum against this alleged negligence from the company's end.
Consumer forum primarily functions itself to safeguard the rights of consumers and avoid any kind of misconduct or violation of their due rights. They will fight the case in the consumer court on Mr. Lobo's behalf and get him justice.
Learn more: Consumer Forum
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