Question

Mr rehman who bought a vintech refrigerator recently , has lodged a complaint the compressor of the refrigerator is not working but also because the service department of vintech has taken no action in spite of his repeated calls.

you are the service head of vintech write a letter of a apology to mr rehman promising him a replacement within a week

You will also give one year of free maintenance worth ₹2000 for the refrigerator​

Answer 1

LETTER WRITING FORMAT

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$\boxed{\begin{minipage}{6 cm} {\bf{Format \: of \: formal \: letter : }} \\ \\ Sender's \: address \\ \\ Date \\ \\ Designation \: of \: reciever \\ Receiver's \: address \\ \\ Salutation \\ Subject \\ \\ BODY \: OF \: THE \: LETTER \\ \\ Yours \: (faithfully / sincerely) \\N ame \\ \end{minipage}}</p><p>$

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Letter

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Vintech,Gandi Nagar

Odisha

Date - 9/7/2020

Mr.Rehmen

Palm Grave Apartment

Shaheed Nagpur Bhubaneswar,

Odisha

Sub - Replacement of faulty refrigerator within a work

Dear Sir,

We sincerly apologise for the faulty refrigerator you bought from us We will replace your old refrigerator with a new one within the coming week.

You are a valued customer and hence, we are going to give you one year of free maintenance worth ₹2000 for the refrigerator.

We regret the inconvenience caused to you and also thank you for being with us.

If you have any query please contact me.

Your Sincerely,

Mr. Raj Malhotra

Service head,

Vintech

Answer 2

Answer:

Date - 9/7/2020

Mr.Rehmen

Palm Grave Apartment

Shaheed Nagpur Bhubaneswar,

Odisha

Sub - Replacement of faulty refrigerator within a work

Dear Sir,

We sincerly apologise for the faulty refrigerator you bought from us We will replace your old refrigerator with a new one within the coming week.

You are a valued customer and hence, we are going to give you one year of free maintenance worth ₹2000 for the refrigerator.

We regret the inconvenience caused to you and also thank you for being with us.

If you have any query please contact me.

Your Sincerely,