Mrs. Batra has been working in the administration department of a hospital in Mumbai for the last 20 years.
She is highly dedicated to her job and has a very good rapport with her superiors and co-workers. About eight
months ago, she was promoted into the upper ranks of management and was assigned to the supply
department of the hospital as a manager. Everybody was happy for her and congratulated her on her
promotion. The employees in this new department welcomed her and promised her all the cooperation. Mrs.
Batra finds the job very challenging and psychologically rewarding. She is a very good manager and an
interesting person. Everyone in her department likes to come to work because Mrs. Batra makes the day
interesting. Since she became the manager, absenteeism is down by over 20 per cent. She has very pleasant
personality and is always available to help her subordinates. She is efficient, responsible and responds to all
communication in timely manner. She attends all meetings fully prepared to discuss all issues under
consideration. This is, she was, at least until last month. During the last month, she seems to have changed
considerably for the worse. Both her superiors and her subordinates find her behaviour strange. She is not as
polite and amicable as she used to be. Last week she missed a very important meeting of the top administrators.
She was requested to research an issue and prepare the material to present at the weekly meeting. She did not
do so. She is often late to work and does not take much interest in the communication she receives from
superiors and other departments and does not respond to these memorandums in a timely manner. She has
become aloof and seems tired most of the time. The Director of the hospital, Mr. Verma, noticed this change in
her behaviour early and has been covertly monitoring her behaviour for the last three weeks. Early today, Mr.
Verma had a talk with one of the in-house psychiatrists explaining Mrs. Batra’s changing
work behaviour patterns. The psychiatrist, Dr. Rekhi suggested that perhaps she has been over-working
herself and takes the job too seriously. Mr. Verma suggested to Dr. Rekhi that he should talk to Mrs. Batra
and find out if there were any difficult situations at home that might be affecting her behaviour. Mrs. Batra
has been married for over 20 years and has no children. Mr. Verma is concerned that Mrs. Batra ought to
get help before she suffers a total collapse. Dr. Rekhi promised to do so. please help me to solve this
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Analysis of the given case study and opinions thereon
Explanation:
- In the given case,it has been stated that Mrs. Batra has been a very hardworking,motivating and supporting employee of the hospital.Due to her such hardwork and commitment she was promoted to the post of upper ranks of the Management of the hospital.
- After a certain amount of time,her co-workers could identify the changes in her behavior,less polite,amicable,dropping meetings,late arrivals at office,etc.
- On speculation,Mr.Verma(her Director),on consulting with a psychiatrist,found out that Mrs. Batra has been facing a lot of issues in her personal life and she has been allocating a lot of time to her work.
- Dr. Rekhi(the psychiatrist),has promised to help Mr. Verma in reducing the pressure on the mind of Mrs. Batra.
Analysis:
- Considering the above points,Mrs. Batra has been facing a lot of pressure in her both personal and professional life.This can lead to high blood pressure,anxiety,depression and other life threatening situations if not dealt with immediately.
- Here,Mr.Verma and Dr.Rekhi can help Mrs. Batra by counselling her, reducing the workload in office, providing her support in her personal life.
- These small acts can bring a large changes in the life of Mrs. Batra.
- Mrs. Batra on her own,can also deal with these problems by allocating more time to herself,meditating,exercising,and occupying herself in gaining new skills and pursuing her habits.
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