Question

Mrs.magno follows the advice of a friend to be flexible especially if she intends to open a retail business. What PECs has been demonstrated by Mrs. Magno?

Answer 1

Explanation:

Mrs.magno follows the advice of a friend to be flexible especially if she intends to open a retail business. What PECs has been demonstrated by Mrs. Magno?

Answer 2

Mrs. Mango has demonstrated the PECs of active listening and problem-solving.

• As advised by her friend she understood that a retail outlet or a showroom should be flexible.

• It is based on customers and they should be treated like kings.

• It should cater to the changing needs of the customers and as advised by her friend she should be flexible in her approach.

• The timings of opening or closing or the lunchtime should be adjusted to the customer needs.

• Mrs. Mango carefully understands and works accordingly in order to maintain healthy relations with the consumer.