Question

Name and explain the purpose of one law/legislation that protects citizens against poor service delivery

Answer 1

The Consumer Protection Act, protects the consumers against the poor service delivery.

• The key causes of poor service delivery are the political intervention and bribery, corruption, lack of accountability and transparency, insufficient citizen engagement, a weak human resource policy, lack of change management, and employee capacity.
• Consumer protection intends to safeguard the buyers from unfair business practices.  
• These laws are intended to deter corporations from committing fraud or stated unfair practices to obtain an advantage over rivals or to deceive customers.