Name and explain the purpose of the law that protects citizens against poor service delivery
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Law that protects citizens against poor service delivery
Consumer protection Act:
1) The Consumer Protection Act applies on the service delivery by the State government which includes the services of water, electricity, waste removal etc.
Purpose:
1) This act promotes a fair, accessible and sustainable place for consumer to avail services.
2)This act established the national norms and standards to ensure consumer protection act.
3) Promote a consistent legislative and enforced framework, related to consumer transactions and agreements by the states.
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