Question

Nancy, a volunteer at the
local inpatient rehabilitation facility, works at the information desk. She is
also a college student and lives with eight other women in a sorority. There
has been an admission this morning--Paul, a young high school student, was in a
motor vehicle accident approximately six-weeks ago. He has severe brain damage
and has been admitted for rehabilitation before he can be sent home.


Nancy is planning the
Spring Social for her sorority and is wrapping up last minute details. She is
on her cell phone, texting her friend when Paul’s mother comes to the front
desk. Nancy has her back to Paul’s mother, and Paul's mother has to clear her
throat to get Nancy's attention. Nancy spins around in her chair, cell phone
still in hand, and says “Oh, sorry, can I help you?” Paul’s mother asks which room Paul has been
admitted to and she is obviously upset and tearful. She starts to say “I can’t
believe I am going through this, how could this possibly be happening to my…”
Before finishing, Nancy’s phone beeps that another text has come in. Nancy looks at the screen, smiles, and says,
“Just a sec, I need to get this.” Paul’s mother begins to openly weep, and
Nancy says (with her phone still in her hand) “I am so sorry, here are some
tissues. Is there something I can do to help?” Paul’s mother begins to talk
about her son and his accident, obviously needing to discuss what happened.


Nancy puts her hand on
Paul’s mother's shoulder, but continues to look at her


phone frequently and takes
her hand off the shoulder just long enough to respond to another text.


At this time, after
watching the interaction between Nancy and the distraught mother, Nancy’s
volunteer supervisor walks up to the desk and guides Paul’s mother to a chair
in the lobby. The supervisor then sits with her.





Questions:


1. What should Nancy have done when Paul’s
mother came up to the desk?


2. Did Nancy do some therapeutic things?


3. What should the supervisor say to Nancy
after Paul’s mother is calm and has been led to her son’s room?

Answer 1

what grade is this question ?

Answer 2

Answer:

Class 11

Explanation:

please mark me as brainliest.