Need a good example for a complaint letter on a malfunctioning product!
Answers
From
__________ (your name)
__________
__________ (your address)
To
__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)
__________
Date __________ (date of writing letter)
Dear Sir/Madam,
I purchased a ….(mention item with specifications) from your store on …(mention date) . The piece is on …. warranty (mention duration) .
It was delivered on …(mention delivery date if any), and your representative familiarized me with its operation.
On …(mention date), …(briefly explain the problem faced with the piece and repairs undertaken if any).
Since the piece is on warranty …, I request you to kindly …(mention how you want concerned authority to assist you). I am enclosing a copy of …(mention documents you are enclosing along with the letter). Hoping for immediate action taken regarding this issue.
Thanking You
__________ (your name)
Answer:
Explanation:
Derek Bankole
4 Waterway Drive
Peterborough
PC1 2MA
Sewing and Knitting
4 Castle Street
London
PC2 2MA
23 April 2019
Dear Sir or Madam,
Complaint about faulty goods
I bought a sewing machine from you on 25 October 2015. I paid £229.99.
I now find the goods have the following fault:
The machine stops working after half an hour and won't work again for at least an hour.
Under the Consumer Rights Act 2015 goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I request that you give me a full refund.
I have enclosed a copy of the receipt in support of my claim.
Please respond within 14 days of receiving this letter.
Yours faithfully
Aster