nonverbal to verbal Importance of communication in business. 1.To collect information. 2. Avoid stress. 3.Effective business. 4.Image building. 5.Helps in international market
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1) such as active listening and interpreting non-verbal cues - are just as important as what you say. Developing these skills will help you understand what your customers want, so you can offer them the most suitable products and services.
2 . Facial expressions
bad — wrinkling the nose, furrowing the brow or rolling the eyes
good — smiling, raised eyebrows, relaxed mouth
3. Eye contact
bad — avoiding your customer or looking outside your sales space
good — looking back to your customer's face and at your products.
4. Position
bad — moving too close, facing away
good — observing personal space accommodating cultural differences.
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