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Answers
Hello !
1.From the research result, it is found that service quality have positive and significant effect to customer satisfaction and customer delight, service quality has no significant effect to customer loyalty, but service quality will influence customer loyalty through customer satisfaction mediation and customer delight.
2.Send them a personalized email message after their stay, thanking them for their business. You could even use good old-fashioned postal mail. This is a good way to stay in their consciousness. Be on the lookout for special occasions, such as birthdays or weddings, to do something special for your guests.
3.These include lack of incentives, a stressful work environment, no system to measure results, and lack of customer service training. Unfortunately, many business owners tend to ignore the problem, and poor customer satisfaction continues to plague the company.
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