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Answer:
1. THE PROS AND CONS OF TQM:
Pros of TQM
TQM is important to organizations. It assists them attain efficiency in production and processing by preventing errors before they happen during work in process. Oakland (2001) notes that TQM addresses fundamental problem extents such as redundant processes, identical efforts, work processes and unnecessary tasks.
Besides, TQM intervention plays a key role in predicting errors and providing appropriate measures to pre-empt them before they actually occur. This aspect encouraged efficiency and enables an organization to save on time and costs.
Cons of TQM:
Although many organizations have accrued tangible benefits by embracing TQM, there are various disadvantages associated with the practice. Oakland (2001) points out that TQM calls for a new approach in the organization focused on process improvement and continuous customer fulfillment.
Thus, for these aspects to take place, an organization should aim at changing its attitude and embrace prioritization of its daily daily operations. Additionally, TQM needs assurance and calls for all employee participation.
2. LIMITATIONS OF TOTAL QUALITY MANAGEMENT:
☆One of the main disadvantages of TQM is THE need for company-wide commitment to quality improvement, and the difficulty of achieving this commitment.
☆All levels of management must be on board for the program to be truly successful.
☆Any lack of effort or resources will undermine the success of a TQM program, causing negative ripples throughout the company.
☆If management fails to fully implement a TQM program, its partial efforts are bound to fail.
Explanation:
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