NOVISTSTAKEHOLDER COMMUNICATIONSituation: On 21st December, 2015, your team received an email from a stakeholder, Mr.Patrick Harris, with a request to conduct an audit on the Amazon website for all the laserproducts because of a PR escalation with media exposure. It would generally take twodays to finish the task. In absence of your manager, you have to draft an e-mail stating thedate by when the audits can be finished. Please sign the email as Rakesh Mohan.Here is the email your team received:From: Harris, PatrickSent: Monday, December 21, 2015 2:01 PMTo: [email protected]: IMPORTANT - Lasers Escalation Website AuditTotaHello TeamBased on a highly sensitive escalation we received, there is a need to conduct an audit ofall the laser products on Amazon website. Can you please let me know what would be theETA to have this completed?Thanks a lotRegards,Patrick Harris
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I hope u got your answer
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Wednesday, December 23, 2015
To: Harris, PatrickSent:
From : [email protected]
Subject: RE : IMPORTANT - Lasers Escalation Website Audit
Dear Mr Patrick Harris,
Thanks alot for reaching us out. We have reviewed your request and we would like to inform you that we have a dedicated team for performing audits related to Laser studies. This team is currently engaged on an another site and we would be able to start your audit after two weeks. Tentatively we need 3 weeks to complete audit at your site and present our report.
I look forward providing you our services.
Regards,
Rakesh Mohan
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