Now, filing complaint is just a click away. Filing a complaint in a consumer court’s
going to get a lot easier by the end of this year, virtually. No matter which part of
the country you’re in, it’s going to happen at the click of a mouse.
The project, called Confonet (Computerisation and Computer Networking of
Consumer Fora), is being executed on a turnkey basis by the National Informatics
Centre (NIC).
‘‘Online registration of complaints, the government hopes, will promote
e-governance, transparency, efficiency and streamlining of consumer fora,” said
an official in the consumer affairs ministry. Of Rs 48.64 crore set aside for the
project, the government has released Rs 30.56 crore so far, the official added.
‘‘Besides software development and testing, networking and project
implementation, integration and site preparation, it will include purchase of
hardware for all the 600 district fora, 35 state commissions and the National
Commission,” the official said.
At present, computer systems and system software have been delivered to 25
state commissions and 300 district fora — never mind the fact that it’s
sometimes a long wait before the hardware is finally unpacked and set up in
some of the districts. Meanwhile, training of staff, sometimes in the classroom
and sometimes through e-learning sessions, are in full swing.
‘‘But just setting up an online complaint filing system won’t ensure a strong
consumer protection movement in the country — for that we’re working on
GenNext and the best way to do that is to go to schools,” the official said.
The government is, therefore, involving school children to form consumer clubs
so as to involve them in various consumer welfare activities.
Part of the funding for running the club is to come from various state
governments, with an equally matching grant from the Centre. However, a
number of state governments are yet to sanction the fund — some of these
include Uttar Pradesh, Madhya Pradesh and Kerala.
Source: www.economictimes.indiatimes.com
Questions
1. What new measures is the ministry of consumer affairs taking to make
filing of complaint easy?
2. What role can you, as a student, play to contribute to the cause of consumer
protection?
3. What scenario of consumer protection do you foresee when the measures
proposed in the above news report are implemented?
(Teachers are advised to help students to study judgements of various consumer
forums including National Consumer Disputes Redressal Commission at
www.ncdrc.nic.in. This initiative will help the pupils to understand the role of
consumer protection in India better. Various published material can also be
used. Consumer clubs in schools can also help the students in this regard.)
Answers
SOLUTION :
1. The new measures the ministry of consumer affairs taking to make filing of complaint easy to file complaint online under the ministry of Consumer affairs under its project ‘Confonet (Computerization and Computer Networking of Consumer Fora).
2. As a student, I can contribute to the cause of consumer protection awareness in the following ways :
(i) I can became the member of a consumer club.
(ii) I can become member of consumer organisation.
(iii) I can approach to the residents of my colony and help them to resolve their grievances with the help of consumer organisation and my teacher.
(iv) I can go deep into the details of features given on the product and get it verified with the help of consumer organisation.
3. The following scenario of consumer protection can be foreseen when the measures
proposed in the above news report are implemented :
(i)The finding of number of consumer complaints increase due to ease in doing so.
(ii) The status and action taken can be monitored very easily.
(iii) The company will also be more concerned not indulge in unscrupulous activities, and take an active part in consumer protection.
HOPE THIS ANSWER WILL HELP YOU…
Explanation:
Now, filing complaint is just a click away. Filing a complaint in a consumer court’s
going to get a lot easier by the end of this year, virtually. No matter which part of
the country you’re in, it’s going to happen at the click of a mouse.
The project, called Confonet (Computerisation and Computer Networking of
Consumer Fora), is being executed on a turnkey basis by the National Informatics
Centre (NIC).
‘‘Online registration of complaints, the government hopes, will promote
e-governance, transparency, efficiency and streamlining of consumer fora,” said
an official in the consumer affairs ministry. Of Rs 48.64 crore set aside for the
project, the government has released Rs 30.56 crore so far, the official added.
‘‘Besides software development and testing, networking and project
implementation, integration and site preparation, it will include purchase of
hardware for all the 600 district fora, 35 state commissions and the National
Commission,” the official said.
At present, computer systems and system software have been delivered to 25
state commissions and 300 district fora — never mind the fact that it’s
sometimes a long wait before the hardware is finally unpacked and set up in
some of the districts. Meanwhile, training of staff, sometimes in the classroom
and sometimes through e-learning sessions, are in full swing.
‘‘But just setting up an online complaint filing system won’t ensure a strong
consumer protection movement in the country — for that we’re working on
GenNext and the best way to do that is to go to schools,” the official said.
The government is, therefore, involving school children to form consumer clubs
so as to involve them in various consumer welfare activities.
Part of the funding for running the club is to come from various state
governments, with an equally matching grant from the Centre. However, a
number of state governments are yet to sanction the fund — some of these
include Uttar Pradesh, Madhya Pradesh and Kerala.
Source: www.economictimes.indiatimes.com
Questions
1. What new measures is the ministry of consumer affairs taking to make
filing of complaint easy?
2. What role can you, as a student, play to contribute to the cause of consumer
protection?
3. What scenario of consumer protection do you foresee when the measures
proposed in the above news report are implemented?
(Teachers are advised to help students to study judgements of various consumer
forums including National Consumer Disputes Redressal Commission at
www.ncdrc.nic.in. This initiative will help the pupils to understand the role of
consumer protection in India better. Various published material can also be
used. Consumer clubs in schools can also help the students in this regard.)