Question

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Sikindar runs an auto repair shop …

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CBSE

Class 12

Business Studies

Sikindar runs an auto repair shop in Khan market in New Delhi. He has devised a way to measure the productivity and performance of his employees in terms how many cars are being repaired by each mechanic on a weekly basis. He follows a repair quota system under which is mechanic must fix 10 engines, patch 5 tyres and replace 15 windshield wipers each week. Henceforth, he decides to measure the performance of each mechanic and compare it with the preset standards. Once he evaluates information on the basis of its effect on the working of the business, he provides feedback to each employee as this will help them to make improvement and their work. In context of the above case: (a) Name the function of management been performed by Sikander. (b) By quoting lines from the paragraph identify the steps involved in the process of the function of management as identified in part (a) of the question.

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Answer 1

Answer:

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