Nutan Tiffin box service was started in Mumbai dabbawalas. the
dabbawalas are the soul of entire Mumbai aimed to provide promote and
efficient service by providing best homemade tiffin to all office goers at
right time and place . the service is uninterrupted even on the day or bad
weather, political unrest and social disturbance. Recently they have started
online booking system through their website ‘www.dabbawala
Com ‘. Owing to their tremendous popularity amongst the happy and
satisfied customers and members ,that dabbawalas were invited as guest
lecturers by top Business School .the dabbawala's operate in a group of 25-
30 people along with a group leader.Each group teamed up with other group
in order to deliver the tiffin on time. They are not transferred on frequent
basis as they have to remember the address of their customers. They follow
certain rules while doing trade- no alcohol during work hours ; no leaves
without permission; wearing a white cap and carrying ID card during the
business hours.
Recently on the suggestion of a few self motivated fellow men the
dabbawala’s thought out and exceed a plan of providing food left in tiffin by
customers to slum children. They have instructed their customer to place red
sticker if food is left in the box to be fed to poor children letter.
a. State any one principle of management give by Fayol and one
characteristic of management maintained in the above case.
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