Question

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At the emergency department of ABC Hospital, nurses perform screening of patients to determine the
severity of their condition and establish the order in which they should be seen by the doctors. From
6:00 a.m. to 10:00 a.m., an average of 18 patients needing this service arrive per hour. Assume Poisson
rates and exponential times. ABC Hospital is considering the following three options:
Option 1: Three nurses do the screening, separately. Each nurse averages 7 minutes with a patient.
Option 2: Four medical assistants do the screening, separately. Each one has an average service time
of 12 minutes.
• Option 3: One nurse and two medical assistants work as a team with an average service time of 3
minutes.
The nurses are paid $50.00 per hour, the medical assistants are paid $35 an hour, and the patient time
in the screening area is valued at $60.00 an hour.
a) Which system (option) would you recommend? Please indicate if you used M/M/1 or M/M/s for
each option calculation.

urgent..please answer .​

Answer 1

Answer:

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