Question

on receiving a call a receptionist has to go through certain steps. What are they?​

Answer 1

Be polite. Have a standard greeting and use it each time you pick up the phone. ...

ask him or her what they want.

use golden words such as hello , thankyou, sorry.....
hope this helps you
if you satisfied with answer make me brainlist

Answer 2

ask her name and listen her vice and go shake your nunu..if she is a female either he, then though your on risks..