Question

Organization and structure of retail and wholesale drug store

Answer 1

.To attract large number of customers. 

2.To increase the sale of store. 

3.To have proper entrance of coming goods and space for reserve stock, office and resting place for employees. 

4.To reduce the selling expenses and provide customer satisfaction.

5.To project a professional image and improve general appearance. 

6.To minimize the movement of customer with in the premises of the drug store.


Design of retail and wholesale drug store:

A modern drug store should fulfill all the requirements in schedule “N” of drug and cosmetics rules. To start a drug store a minimum of 150 sq. feet area is required similar to whole sale drug store a minimum of 200 sq. feet. 


Types of a drug store:

On the basis of design, it is classified as:

1.Traditional Drug Stores:

These types of drug stores are designed in such a manner that the entire area of Drug store is exposed to customers.

-Such a design has pleasing and professional appearance and is convenient for both workers and customers. It provides opportunity for maximum sales but there are good chances of theft in such design. 

2. Personal Service Drug Stores:

In this type of design, the whole of the area is not exposed to the customer but the customer is required to interact with the drug store personnel at the service counter. During the purchasing process the customer demands an article and the personnel provide the articles. This service and design facilitates maximum interaction between drug store employee and the customers. The success of the drug store depends upon the convenience and friendly service of the personnel at the service counter. 

3. Prescription Oriented Drug Store:

These types of drug stores provide a comfortable waiting area where the customers are expected to wait while his prescription is proceeding. In this type of design health related items, drugs and prescription accessories are displayed in the vicinity while orthopedic and surgical appliances are kept in a separate room. Cosmetics and gifts are arranged in a suitable area in the store.

4. Pharmaceutical Centre:
These types of centre sell medicines, convenience articles, orthopedic and surgical appliances. The store has sufficient floor space and is properly decorated. 


5. Super Drug store:
Such types of drug stores have a huge floor area ranging from 5,000 to 10000 with a square design. The customers have access to all-most-all the area in the drug store and can inspect, handle and select articles themselves. The design is on self service pattern except for the prescription department where self service is not possible. 

The legal requirements for the establishment of retail drug store:
Licenses:

a). General Licenses:

These licenses are granted to person who have the premises for the business and who engage the services of a qualified person to supervise the sale of a drug store. License for retail sale of drug store are issued in form 20 for drug specified in schedule C1 C1 excluding those specified in Schedule X in form of 21 and for Schedule X in 20F. Conditions for general licenses:-

1.The license should be displayed in prominent place in a part of premises open to the public. 

2.The license should comply with the provision of drug and cosmetics act and rules. 3.Any change in the staff should be reported to the licensing authority within one month. 4.Precaution prescribed by the licensing authority for the storage of Schedule C and C1 should be observed. 

5.For the sale of additional categories of drug listed in Schedule C1 C1 excluding X the license must take prior permission of the license authority. 


b). Restricted Licenses:

The licenses for the restricted sale of drug other than those specified in Schedule C1 C1 and X and those specified in Schedule C1 C1 not in X are issued in the form 20A and 21A respectively. Conditions for restricted licenses:

1.Drug should be sold in their original container.

2.License should be complying with the provision of drugs and Cosmetics Acts and Rules. 

3.Drug only purchased from a duly licensed dealer. 

4.The licenser must have adequate premises equipped with facilities for the proper storage of drug. 

Staff (Personnel):

Personnel or staff selection is one of the most important aspects of developing an efficient operating community pharmacy. Success of a community pharmacy depends upon proper selection training, and maintenance of employees (staff). 

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Answer 2

Drugs have got vital needs to any living things therefore their storage and preservation should be of the required  conditions and qualities. There should be a p[roper storage facilities within these wholesales and retails to ensure that the dtrugs are kept within the required temperatures and conditions, thgey should be spacious enough to ensure they can store enough.