Question

Outline the questions/key takeaways that would need to be included when composing a response for this contact
Hello, I was looking at my account balance today and noticed that my balance that was supposed to be paid out on the 28th of February was moved to the 4th of March. I further looked and noticed that my balance moved to unavailable balance. What I'm contacting you about is why this date was moved - all orders have went through perfectly fine, there were no chargebacks, and my products reached my buyers in a reasonable time. Did I miss something? I further checked and it says I have a "rolling sales reserve". What does this mean and how can I fix it?

Answer 1

Answer:

Explanation:

I want the answer in simple English

Answer 2

Answer:

As for the outlining the question I think the answer will be,

Did I miss something? and what does this mean and how can I fix it?

and for the key takeaways,

so basically the person wants to know why his date was moved and demanding for a reason