Question

paragraph on "Constructive Criticism'The art of appreciation

Answer 1

Constructive criticism

Constructive criticism is the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one. In collaborative work, this kind of criticism is often a valuable tool in raising and maintaining performance standards. Because of the overuse of negative, nagging criticism, some people become defensive even when receiving constructive criticism given in a spirit of good will. Constructive criticism is more likely to be accepted if the criticism is focused on the recipient's work or behavior. That is, personality issues must be avoided as much as is possible. Critical thinking can help identify relevant issues to focus on. Especially sensitive individuals may adopt a passive, defeated attitude if they view a situation as personal, pervasive, or permanent. Others may adopt an aggressive response. In an online forum lacking face-to-face contact, constructive criticism can be easily misinterpreted and online exchanges often spiral out of control, becoming flamewars. Effective interpersonal communication skills can be helpful to assess the recipient's frame of mind. During initial exchanges or when encountering defensive individuals, effective criticism calls for softer language and inclusion of positive comments. When the recipient strongly identifies with contentious areas, non-offensive criticism becomes challenging.


There's more to appreciation than just saying "thank you". I have to give credit of the idea of my writing to my mentor and friend, Jason Bridges, owner of Nantucket Bike Tours and Handlebar Cafe. A couple of months ago Jason did a talk on this at an alumni dinner and although he and I have talked about it a hundred times, it's one of those topics to imbed in your mind and create a habit of appreciating.

Everyone wants to be appreciated whether they admit it or not. It's natural for humans to enjoy the satisfaction of being appreciated. You letting someone know you like them, or they did a good job, or you appreciate their effort, SINCERELY, actually forces the person to like (or just tolerate) you more.

Receiving appreciation actually increases results. Think of it this way, two individuals get the same result - they got the job done, but could have been done better. The boss tells one individual "thanks" acknowledging he knows the job was done, but with no feedback or sincerity. When the other guy shows his results, the boss responds, "Thank you for finishing the tasks, I appreciate your effort and getting it back in a timely manner. However, I think we could have done a little more (explain where more could have been done). Although you did what you needed to do, you and I both know you're better than this work shows (give examples)." See the difference? Although both acknowledge the accomplishment, one gives a sincere thanks, showing the work was looked through and honest feedback was provided, including encouragement that the boss views the individual in a positive manner. Which individual will probably perform to a higher degree next time?