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Q 10 a ) Bill of Rights: Safety
The first tenet of safety is based upon the belief that all products should be safe to the consumer when used correctly. In addition, the government expects businesses to provide specific detailed instructions on how to properly use the product. Lastly, companies are expected to test their products for quality and eliminate any potential issues.
The safety rights for consumers affect businesses because companies have to prevent any potential problems with their products that might lead to legal issues. For example, cigarette companies, who knowingly sell a product that has been proven to cause cancer, could face legal action on the basis of compromising consumer health. This has led to warning labels to protect businesses from lawsuits. In addition, the government through the FTC and CPSC will protect consumers' safety by forcing businesses to recall products that are dangerous.
b) Bill of Rights: Information
Consumers must be fully informed and provided all the information necessary in order to use a product correctly. In regards to the bill of rights, companies must provide truthful claims, ingredient lists, and product care information for products so that consumers are aware of what products are made of and how to care for them.
c) Bill of Right to Choice:
According to this right every consumer has the right to choose the goods or services of his or her likings. The right to choose means an assurance of availability, ability and access to a variety of products and services at competitive price and competitive price means just or fair price.
The producer or supplier or retailer should not force the customer to buy a particular brand only. Consumer should be free to choose the most suitable product from his point of view.
d) Right to be Heard or Right to Representation:
According to this right the consumer has the right to represent him or to be heard or right to advocate his interest. In case a consumer has been exploited or has any complaint against the product or service then he has the right to be heard and be assured that his/her interest would receive due consideration.
This right includes the right to representation in the government and in other policy making bodies. Under this right the companies must have complaint cells to attend the complaints of customers.
e) Right to Seek Redressal:
According to this right the consumer has the right to get compensation or seek redressal against unfair trade practices or any other exploitation. This right assures justice to consumer against exploitation.
The right to redressal includes compensation in the form of money or replacement of goods or repair of defect in the goods as per the satisfaction of consumer. Various redressal forums are set up by the government at national level and state level.
f) Right to Consumer Education:
According to this right it is the right of consumer to acquire the knowledge and skills to be informed to customers. It is easier for literate consumers to know their rights and take actions but this right assures that illiterate consumer can seek information about the existing acts and agencies are set up for their protection.
The government of India has included consumer education in the school curriculum and in various university courses. Government is also making use of media to make the consumers aware of their rights and make wise use of their money