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- The service enabled by the use of information technology can be termed as ITeS
- it has a business organisation in 3 ways
help to reach more potential customers
allow customers to provide feedback to improve the business
reduces cost and improve efficiency
rice better service to customers
3. business process outsourcing BPO is a practice of outsourcing a part of a business to another organisation that is an expert in handling such kind of processes
4. multinational companies MNCs
Indian service provider ISPs
global in-house centres GIC
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