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Explanation:
ANS 11)
IT services refers to the application of business and technical expertise to enable organizations in the creation, management and optimization of or access to information and business processes.
The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of service: business process services, application services and infrastructure services.
If these services are outsourced, they are referred to as business process outsourcing (BPO), applications outsourcing (AO) and infrastructure outsourcing.
Some of the most important areas where IT enabled services can be deployed are:
Telemarketing.
Helpdesk.
Customer Support Centres.
Data Ware House.
Transcription Centres.
GIS Mapping for Transport tracking.
ANS 12)
A communication protocol is a system of rules that allow two or more entities of a communications system to transmit information via any kind of variation of a physical quantity. The protocol defines the rules, syntax, semantics and synchronization of communication and possible error recovery methods.
URL stands for Uniform Resource Locator, and is used to specify addresses on the World Wide Web. A URL is the fundamental network identification for any resource connected to the web (e.g., hypertext pages, images, and sound files). URLs have the following format: protocol://hostname/other_information.
A web page is a specific collection of information provided by a website and displayed to a user in a web browser. A website typically consists of many web pages linked together in a coherent fashion. The name "web page" is a metaphor of paper pages bound together into a book.
ANS 13)
Verbal communication is the use of words to convey a message. Some forms of verbal communication are written and oral communication. Nonverbal communication is the use of body language to convey a message.