please help me with part (a)
Answers
Answer:
(a) Listening is the ability to accurately receive and interpret messages in the communication process because we live in a world where everyone is talking but few are listening. (b) Hearing refers to the sounds that you hear, whereas listening requires more than that: it requires focus. Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. (c) Good listeners focus on what they are hearing. They pause to think about what they’ve heard before responding. They ask questions because they want to know the answers, not just to keep the conversation going (d) We must repeat back what the other person has said. When we do this—and do it accurately—we communicate that we understand. It also gives us an opportunity to re-calibrate our understanding if we have misunderstood something. Read more on Sarthaks.com - https://www.sarthaks.com/296091/what-listening-why-does-appear-lost-art-what-the-difference-between-hearing-and-listening