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ated 4 May 2020
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Key messages
Since the start of the COVID-19 crisis, demand for broadband communication services has soared, with some operators experiencing as much as a 60% increase in Internet traffic compared to before the crisis.
Network operators and content providers have to date successfully maintained services and efficiently utilised pre-existing capacity, and in certain cases expanded this capacity.
Additional short term measures are important to further enhance network stability and resilience, and to reduce the digital divide: for example, ensuring access for network operators and content providers to communication equipment, datacentres, and mobility of technicians to customers’ homes.
Policy makers and regulators can alleviate congestion in mobile networks by releasing additional spectrum on a temporary basis, or by approving temporary commercial spectrum transactions between providers that put unused spectrum into service.
In the medium term, regulators could stimulate broadband providers to deploy more fibre deeper into the networks and gradually phase out xDSL technologies, where possible, and alleviate administrative burdens to ease network deployment.
The COVID-19 crisis has placed an unprecedented demand on communication networks
As mobility restrictions are enforced to contain the spread of the novel coronavirus (COVID-19), more and more of the estimated 1.3 billion citizens of OECD countries are working and studying from home; and critical international policy co-ordination is now being conducted online in fora such as the G7 or G20. Along the entire Internet value chain, fixed and mobile broadband operators, content and cloud providers, and points where Internet networks connect to each other to exchange traffic, called Internet exchange points (IXPs), are experiencing as much as 60% more Internet traffic than before the outbreak. In this unprecedented situation, the resilience and capability of broadband networks has become even more critical.