plz write easy on that topic
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PURECLOUD RESOURCE CENTER
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About phone management
PureCloud provides you with many ways to manage your phones. Features PureCloud…
About phones
PureCloud supports a number of types of phones and provides basic and…
How does phone redundancy work?
PureCloud phone redundancy operates as an active-active configuration. When a phone provisions and…
About the SQL Database Connector
Get started adding data from a SQL database. The SQL Database Connector supports…
If the Edge appliance fails, can I make or receive ACD or non-ACD calls with N+1 redunancy?
Yes. Redundant Edges allow you to place and receive both ACD and…
Phones overview
PureCloud supports a number of types of phones. WebRTC PureCloud supports the…
Phone redundancy
Phone redundancy automatically switches phones from a primary Edge to a secondary Edge if the phones lose the connection to the primary Edge. Phone redundancy operates as an active-active configuration. When a phone provisions and gets its configuration from an Edge, it registers simultaneously to both homed Edges. Once the phone has registered to both Edges, it uses the primary Edge to place and receive calls. If the connection between the primary Edge and the phones go down, calls switch to the secondary Edge. It does not matter whether the call is made from the PureCloud user interface or from a hardware phone. Both calls operate in the same manner. All SIP and Media signaling also switches to the secondary Edge. When the primary Edge does come back online, all signaling switches back to the primary Edge.
Search the Resource Center
Suggested content
About phone management
PureCloud provides you with many ways to manage your phones. Features PureCloud…
About phones
PureCloud supports a number of types of phones and provides basic and…
How does phone redundancy work?
PureCloud phone redundancy operates as an active-active configuration. When a phone provisions and…
About the SQL Database Connector
Get started adding data from a SQL database. The SQL Database Connector supports…
If the Edge appliance fails, can I make or receive ACD or non-ACD calls with N+1 redunancy?
Yes. Redundant Edges allow you to place and receive both ACD and…
Phones overview
PureCloud supports a number of types of phones. WebRTC PureCloud supports the…
Phone redundancy
Phone redundancy automatically switches phones from a primary Edge to a secondary Edge if the phones lose the connection to the primary Edge. Phone redundancy operates as an active-active configuration. When a phone provisions and gets its configuration from an Edge, it registers simultaneously to both homed Edges. Once the phone has registered to both Edges, it uses the primary Edge to place and receive calls. If the connection between the primary Edge and the phones go down, calls switch to the secondary Edge. It does not matter whether the call is made from the PureCloud user interface or from a hardware phone. Both calls operate in the same manner. All SIP and Media signaling also switches to the secondary Edge. When the primary Edge does come back online, all signaling switches back to the primary Edge.
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