poem on total quality management
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Total Quality Management
Quality management in Educational Library
Introduction:-
The principal issue this paper deals with is Total Quality Management (TQM) in a academic organization such as academic libraries. We understand TQM as the entirety of quality-related activities and objectives of the library. In this context, it is important that a comprehensive quality management consider processes as well as people, staff members included. Libraries confront a change of paradigm. In contrast, thinking in terms of marketing and TQM concepts starts with the customer. The customers, as a whole, give the mandate to the librarian who, in his turn, acts on behalf of the institution. Marketing and TQM are closely and clearly interlinked. Marketing focuses on capturing and analyzing customers' needs, TQM involves the question of whether products and services do correspond to customers' expectations and needs and whether both are congruent with each other. Thus, library services aim at optimizing the relationship between customers' expectations and their fulfillment by the library. both theory and practice in academic libraries have been primarily directed towards product inventories – predominantly the traditional print media – rather than the library’s customers. Both structure and function in many libraries reflect this orientation. Not all libraries have yet begun to think in terms of their customers’ requirements, and an emphasis on quality in meeting those requirements is also not yet seen as self-evident.