Question

Points of importance of customer satisfaction

Answer 1

Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer's expectation. Customer satisfaction is important because it provides marketers and business owners with a metric that they can use to manage and improve their businesses.

Answer 2

There are many literary works done on the importance of customer satisfaction.

Explanation:

• These papers say and insist the importance of customer satisfaction. Customer satisfaction is utmost information in any business.
• Depending upon the customer satisfaction only our business will grow or demolish. Hence the importance of customer satisfaction is insisted by many people.
• Also many papers are published on the basis of customer satisfaction. We have to research on the complaints made by the customer in the market and look to improvise it in our business.

To learn more:

1. Imaginary conversation between narayana murthy and you when you met him:

https://brainly.in/question/9127023  

2. The software company promoted by Narayana Murthy is (a) Wipro (b) Infosys (c) Satyam (d) HCL:

https://brainly.in/question/9193714