Policy formulation is the function of (a) top level managers (b) middle level managers (c) operational management (d) all of the above
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a. top level managers.
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Answer:
(a) Top Level Managers
Explanation:
Top Level Managers are responsible for developing the policies and goals for the organization. On the other hand, middle level managers interpret these policies in terms of plans and objectives and works towards implementing them with the help of the operational management. The operational management as per the instructions of the middle management directly oversees the actual work process.
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