Question

practical oriented question for online product​

Answer 1

Surveys help brands and retailers realize the customer experience through their shoppers’ eyes. This type of insights from mystery shopping survey questions is essential for those wanting to drive more profits and meet the demands of their customers.

The problem is many businesses don’t have the appropriate mystery shopping program set in place to collect customer data. Consider how mystery shopping is supposed to work.

Undercover agents fan out to test corporate assumptions, employee customer service coaching and training and current CX initiatives. Over time, reliable, high-value insights lead to concrete steps to improve store conditions and service.