Question

Prepare a project report on;How to become an aware consumer?

Answer 1

Answer:

Right to Safety: This is the first and the most important of the Consumer Rights. They should be protected against the product that hampers their safety. The protection must be against any product which could be hazardous to their health – Mental, Physical or many of the other factors.

Right to Information: They should be informed about the product. The product packaging should list the details which should be informed to the consumer and they should not hide the same or provide false information.

Right to Choose: They should not be forced to select the product. A consumer should be convinced of the product he is about to choose and should make a decision by himself. This also means consumer should have a variety of articles to choose from. Monopolistic practices are not legal.

Right to Heard: If a consumer is dissatisfied with the product purchased then they have all the right to file a complaint against it. And the said complaint cannot go unheard, it must be addressed in an appropriate time frame.

Right to Seek Redressal: In case a product is unable to satisfy the consumer then they have the right to get the product replaced, compensate, return the amount invested in the product. We have a three-tier system of redressal according to the Consumer Protection Act 1986.

Right to Consumer Education: Consumer has the right to know all the information and should be made well aware of the rights and responsibilities of the government. Lack of Consumer awareness is the most important problem our government must solve.

Answer 2

It is important for the consumers to be aware of various forms of exploitation and unfair trade practices that are there in the markets.  It could be through adulteration of goods, wrong advertisements, wrong weight of goods and other forms of fraudulent methods

Explanation:

• The consumers should be aware of their privileges and there are laws and legislation in the country which have been provided to protect the consumers from being exploited. They should be aware of their legalities in regards to their safety and for protecting them from being exploited.
• They have the freedom to information where it is necessary for the marketing company to provide total information to the customer about their product. The packaging of the product should contain the required information regarding the product
• If the customer is dissatisfied they have the right to file an appeal and have the right to be heard by the laws. They can have the product replaced, returned or get compensated for the product. The consumer protection Act  and their privilege to consumer education are necessary for the  consumers to know their legalities that are there for their protection  

To know more about consumer protection

How does the consumer protection act protect the interests of the consumer?

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