Preposition
1. If it does not sound like a big deal __you maybe you would feel different if it were you on trial.
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Explanation:
A customer is demanding a phone call to solve their issue, but you don’t offer phone support and/or aren’t able to call them. They may be threatening to escalate above you or cancel altogether.
Recommended approach
In a time of stress like this, your customer can feel like you are refusing to help them at all, even though it’s really a conflict about where the help will come from.
You
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