Processing of customer complaints can be automated using RPA. true or false
Answers
Answer :- True . Processing of custom complaints can be automated using RPA (Robotic process automation). Custom complaints are forecasted to grow exponentially hence an automation is required to handle such huge traffic. This principle based on which RPA works for Custom complaints processing is classify the customer complaint into a category. For each category there is the set of pre-defined resolution. RPA needs to be classify customer complaint into right category via structured set of questions .
Processing of customer complaints can be automated using RPA. – True.
Today, robots with software are being used for replacing humans to complete rules based and repetitive elements of the process of processing customer complaints. RPA or Robotic Process Automation offers various ways to reduce chances of any error occurring during such processes.
There will be no incorrect application of rules that are pre-programmed by robots.