Question

Q.14 In Omni Channel:
WE
10 Customer and bank have single touch point
2.0 Customer sees Bank with
multiple touchpoints with bank using siloed Communication
3 0 Customer sees unified brand through multiple touchpoints. Bank has single customer view but functional siloes
40 Customer has holistic brand experience and Bank leverages unified view of Customer
5. None of the Above​

Answer 1

Answer:

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