Q. 2) Chatbots are now part of1) ________cultural narrative and are 2) _________even more sophisticated. It is hard to find3) __________who has not had an interaction with a chatbot or virtual assistant. As chatbots and virtual assistants4) _______more sophisticated, they5) _______to respond with increasing empathy and personalization,6) ________tracking the customer7) _______. Whether voice or text activated, bots8) _______able to help users find9) _________and answers 24 X 7, on any device or channel faster than ever10) _________. In fact, more and more people are rating messaging as a top choice for customer service.
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