Q.2. You are Jerome Shaw staying at 36, Oxford Street, London. Recently,
you ordered a number of books from Labyrinth bookstore, Londan and
found that they were in a bad condition. Write a letter of complaint to the
owner of the bookstore and ask for replacement of books.
Answers
Answer:
Explanation:
Examination Hall
Sector-20, Chandigarh
May 28, 2020
M/s. Oxford Publishing House
Consumer Complaint Division
London
Subject- Complaint regarding receipt of wrong set of books.
Sir/Madam
On February 1, 2019 I bought a book set (Order No. 000154) to be delivered to Chandigarh, Sector-20.
To my dismay, I have not received the set I ordered for and have instead, received the wrong book set. I am highly disappointed.
To resolve the problem, I would appreciate it if you could replace the wrong book set with the one originally ordered. Please let me know as soon as possible what action you propose to take.I look forward to hearing from you within the next ten days.
Enclosed are copies of the transaction document and the receipt.
I look forward to your reply and a resolution to my problem and will wait until the aforementioned time before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at 098100XXXXX.
Sincerely,
nitin