Q-3) Last week, you purchased a mobile phone from ABC Digital store . After 3 days, it stopped functioning along with some other problems. write a letter complaining about the problems to the company. Your letter should not enceed 100 120 words.
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Answers
Answer:
Dear Sir or Madam,
I purchased a brand new Samsung Smartphone from one of your stores. I was delighted to purchase it but frustrated to find that it stopped working in a few days of use. I am hoping you would replace it with a new one as I am entitled to a two-year replacement warranty. I purchased a Galaxy Grand Prime Plus mobile phone from your Madison Avenue store on 24th September. The phone worked fine for the first week, but then suddenly froze and stopped working. Since I have a valid replacement warranty, I immediately sent it to your store on Madison Avenue on 2nd October. The customer service representative promises me that the phone will be checked and a new phone will be dispatched to my home address soon. But to my dismay, when I spoke to this person two days ago, I was shocked to discover that the phone has not been checked yet! Because of this, I have been without a smartphone for which I have paid a good amount of money.As per the contract, I am entitled to get my cell phone replaced. Therefore, I expect you to ship me a brand new cell phone within a week. Otherwise, I would be forced to seek legal advice.Thank you in advance for your cooperation and actions.
Yours sincerely,
Abhishek
GOOD MORNING G