Question

Q.41 :-The contributors to poor quality in an organization are:
( a) Lack of knowledge about quality
(b)Time constraints
(c) a and b
(d) Lack of involvement by management
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Answer 1

Answer:

a and b

Explanation:

Answer 2

Answer:

The correct options to this questions is (d) Lack of involvement by management.

Explanation:

See, the option (a) is also correct but more accurate option for this question is option (d).

Lack of involvement by management:

1. Management's hesitation to accept full responsibility for all problems.
2. Failure to calculate the cost of defects (i.e., low quality).
3. Failure to start a "defect management" program.
4. A lack of focus on processes and measurement .
5. A failure to enforce standards.
6. A failure to reward those who follow procedures.

I can also say what does option (a) telling.

Lack of knowledge about quality:

1. Lack of a good vocabulary, making it harder to express quality issues and goals.
2. Lack of understanding of quality principles (i.e., what is necessary to make it happen).
3. There is no system for categorizing faults (i.e., naming of defects by type).
4. There is no information on the frequency, type, or location of problems.
5. Expected fault rates for new items are unknown.
6. Processes that are prone to defects are unknown or unnamed.

Still, the correct options for this question is option (d).

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