Question

Q. 7. Nutan Tiffin Box service was started in Mumbai by Mumbai dabbawalas. The Dabbawalas who are the soul of entire Mumbai aim to provide prompt and efficient services by providing tasty homemade Tiffin to all office goers at right time and place. The service is uninterrupted even on the days of bad weather, political unrest and social disturbances. Recently they have started online booking system through their website mydabbawals.com. Owing to their tremendous popularity amongst the happy and satisfied customers and members, the dabbawalas were invited as guest lecturers by top business schools. The Dabbawalas operate in a group of 25-30 people along with a group pleader. Each group teams up with other groups in order to deliver the Tiffin on time. They are not transferred on frequent basis as they have to remember the addresses of their customers. They follow certain rules while doing trade-No alcohol during working hours; No leave without permission; Wearing of white cap & carrying ID cards during business hours. Recently on the suggestion of a few self motivated fellow men, the dabbawalas thought out and executed a plan of providing food left in Tiffins by customers to slum children. They have instructed their customers to place red sticker if food is left in the Tiffin, to be fed to poor children later. State any one principle of management given by Fayol & one characteristic of management mentioned in the above case. Given any two values which the Dabbawalas want to communicate to the society.

Answer 1

Answer:

(a) Principles of management(any one)

- Stability of Personnel

- Initiative

- Discipline

- Esprit de corps

Characteristic of management(any one)

-Goal oriented Dynamic

- Intangible Force Multi Dimensional

- Group activity

(b) Values that have been communicated by the Dabbawalas(any two)

1. Fulfilling social responsibility;

2. Empathy towards disadvantage children

3. Team work