Q. If the operator has any confusion while entering the customer's personal details, what should be the first step to be taken by the operator?
a. Inform the supervisor
b. Ask help from colleagues
c. Interrogate the customer
d. Do what he thinks is right
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Answer:
Option C or B depends on two situations below
Step-by-step explanation:
Situation One
If the confusion is simply related to the customer information then he should first interrogate the customer to give further or more specific information.
Situation Two
If the confusion is related to the system and operator himself is not well aware of the system, then he should first take help from the colleagues as they will respond quickly and if the issue is complex then he should inform and engage the supervisor for help.
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